The public sector of the 21st century needs to be significantly different to that of the 20th century. We are all too aware that there is a critical and urgent need for public sector innovation but the old adage of doing more with less will no longer hold up for the future. Organisations have ‘leaned’ themselves down to their core efficiencies wherever they can and yet the need to achieve great results and deal with ever increasing complexity continues to scale at a pace many of us can no longer sustain.
To be successful will require new thinking and new ways of working. It will involve meeting the changing needs of customers and the wider community, which emphasise more choice and tailored services. At the same time, fulfilling the expectations of government for performance and efficiency will require new approaches to organisations, to services, to service delivery and to customer engagement.