How do organisations and individuals provide excellent customer care? We set out to answer this question and, after 12 months of research, published the results of our findings. With easy to read case-studies and practical tips, this book provides an insight into some of the best customer care practices in the UK. Easy to read case-studies and practical tips about making a difference. (0-9537284-5-5)
Is your customer care contagious? This book brings together case studies of individuals whose stories aim to inspire and encourage you to make a difference. You will find new ways of delivering outstanding customer service and read about real life examples of how people have 'Made A Difference' to their customers.
Thought provoking, stimulating, and practical to apply, the hints and tips in this book will make a real difference to your service delivery.
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