Go Shop :: How to guides

How to avoid the training trap
£5.99

How to avoid the training trap

This easy to use booklet will provide you with an invaluable checklist of points to consider before, during and following training and development programmes.  In doing so you will be able to establish if the programmes you are investing valuable time and money into are making a desired and positive difference to your organisation. 
(0-9551287-3-0)

How to create a culture of commitment in your contact centre
£5.99

How to create a culture of commitment in your contact centre

There are a number of key areas which prove to be challenging in the fast paced world of contact centres. Yet with a little solution focused thinking your contact centre could become a really great place to work.

How to Save Time and Money By Managing Meetings Effectively
£5.99

How to Save Time and Money By Managing Meetings Effectively

A handy tips booklet that provides practical ideas about applying the Go MAD Framework to preparing and running meetings. Guaranteed to save time and provide focus. 101 ways to lead meetings that create clearly defined outputs and engage people. (0-9543292-2-8)

How to win in negotiations
£4.99

How to win in negotiations

During your lifetime you can expect to be involved in over 100,000 negotiations in various forms! This booklet is for pragmatists who want to help themselves to make a difference by effectively preparing for and conducting negotiations to achieve greater results. 130 tips for any one to adopt immediately in any negotiation to make a difference. (0-95432392-5-2)

How to Save Time and Money By Managing Organisational Change Effectively
£4.99

How to Save Time and Money By Managing Organisational Change Effectively

Based on over 10 years research and consultation with over 100 organisations, this booklet gives practical advice and clear explanations for managers to help themselves and others make a difference by effectively handling people's reaction to organisational change. Essential tools to unlock the secrets of change and achieve effective transition. (0-9543292-1-X)

How to Make A Difference By Transforming Managers into Leaders
£4.99

How to Make A Difference By Transforming Managers into Leaders

If you have ever wondered what the difference is between managers and leaders or want a few ideas to develop your leadership ability, then look no further. This booklet contains 255 practical tips and ideas contributed by 60 Senior HR and Operational Professionals from 42 organisations. 255 thought provoking tips to create passionate leaders who make a difference and love what they do.
(0-9543292-3-6)

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