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How to avoid the training trap
£5.99

How to avoid the training trap

This easy to use booklet will provide you with an invaluable checklist of points to consider before, during and following training and development programmes.  In doing so you will be able to establish if the programmes you are investing valuable time and money into are making a desired and positive difference to your organisation. 
(0-9551287-3-0)

How to create a culture of commitment in your contact centre
£5.99

How to create a culture of commitment in your contact centre

There are a number of key areas which prove to be challenging in the fast paced world of contact centres. Yet with a little solution focused thinking your contact centre could become a really great place to work.

How to Save Time and Money By Managing Meetings Effectively
£5.99

How to Save Time and Money By Managing Meetings Effectively

A handy tips booklet that provides practical ideas about applying the Go MAD Framework to preparing and running meetings. Guaranteed to save time and provide focus. 101 ways to lead meetings that create clearly defined outputs and engage people. (0-9543292-2-8)

How to Save Time and Money By Managing Organisational Change Effectively
£8.99

How to Save Time and Money By Managing Organisational Change Effectively

Based on over 15 years research and consultation with over 150 organisations, this book gives practical advice and clear explanations for managers to help themselves and others make a difference by effectively handling people's reaction to organisational change. Essential tools to unlock the secrets of change and achieve effective transition. (Third Edition 0-9551287-6-5)

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