Accelerating Results Menu

Coaching & Facilitation


Our definition of coaching is;

“One person asking high quality questions to help another person, or a team, to think more effectively.”


The Go M.A.D.® Results Framework can be used as a flexible coaching pathway to help gain clarity, explore possibilities, build a plan of priorities including who to involve and challenge people to take responsibility for taking action.



Sometimes we coach people, sometimes we facilitate teams , sometimes we train managers how to coach their teams for maximum effect and sometimes we do a bit of all of these depending on a client’s needs. Whether it be a senior Executive team, an existing dysfunctional operations team or a project team in need of a breakthrough or some pre-project high quality thinking, the chances are we can help create enough light bulb moments that lead to a clear action plan or a new way of working.

We use 30, 60 and 90-day challenges to enable people to go make a difference (Go M.A.D.)!


Go MAD About Coaching book


To discover how we do this and how you can too, then have a read of ‘Go M.A.D. About Coaching.’ It’s a pragmatic book with over 300 high quality questions and lots of practical tips you can apply immediately.


Real life feedback



GE Healthcare logo


“The best coaching system and training that I have ever been exposed to after 15 years as an HR Manager”

– Fred Krammer, Vice President HR, GE Digital Healthcare

Veolia logo

“We invited Andy Gilbert to be our team coach, conduct a Thinking Effectiveness Audit about the way we worked as a high performing HR Leadership team and then provide feedback and facilitation to improve our performance. Within a couple of sessions we measurably improved our effectiveness, developed new ways of thinking and are now reaping the results in the way we work. This solution focused approach to thinking is robust, well researched, has great support materials and does what it says – it really helps people and teams Go Make A Difference!”

– Marguerite Ulrich, Chief Human Resources Officer, Veolia UK & Ireland



“Fantastic ! I have been in the call centre industry for 15 years and thought that I had seen pretty much every way of coaching and managing people. I have been shown a whole new way of doing things that will have a great benefit to what we do here. I came away with the tools to move my managers and teams onwards to greater levels. I have also found a way of getting the managers to find the answers from within themselves instead of just asking questions that they know the answers to.” 

- Paul Bradshaw, Virgin Media.


Southend on sea Borough Council logo


“The Go M.A.D. programme has delivered exactly what I needed: consolidating my vocational coaching experience into a qualification; enhancing my effectiveness and expertise; developing my skills, both as a leader and a coach. The underpinning theory and academic approach have broadened my knowledge and skills massively, all of which I have been sharing in my organisational development role, to the benefit of my organisation. My coaching is now operating ‘at a deeper level’ as a result of this programme.” 

– Neil Keeler, People & O.D. Manager, Southend-on-Sea Borough Council


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