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National recognition for coaching approach

Embedding a culture of solution focused thinking to empower and engage

National recognition for coaching approach


We are delighted to announce that our partnership work with Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) has contributed to them being shortlisted in the ‘Best Coaching and Mentoring Initiative’ category at the Chartered Institute of Personnel Development People Management Awards 2019. The awards celebrate and reward the outstanding achievements and contributions made by HR and learning and development professionals.

Go MAD Thinking, under our brand name ThinkOn®, has worked with TEWV, who provide mental health and learning disabilities services across County Durham, Teesside and most of North Yorkshire, to implement the ThinkOn® methodology to change culture one conversation at a time.

The three-year project has seen a bespoke freedom licence model involving licensed Master Coaches being trained and supported to spread and embed the use of our Solution Focused Thinking tools and methodology to empower and engage staff to think creatively, problem solve and set goals.

The awards were announced at a ceremony in London and provided the perfect opportunity for the ThinkOn® and TEWV team to celebrate the excellent work and the positive impact made so far.


Go MAD Thinking and TEWV at the CIPD People Management Awards 2019


Sarah Dexter-Smith, director of therapies and lead coach at TEWV said:

“Nearly fifty master coaches have been trained in the ThinkOn approach and internal coach accreditation is available to employees across all roles and disciplines, including management, clinical and administrative staff.  Developing a shared framework and language for decision making has encouraged staff to support each other to find effective, creative solutions that ultimately benefit patient care.

“Two years into our project, we are beginning to see the positive impact coaching is having across the Trust. Successes have included improved staff wellbeing, retention and leadership skills. Less time is now being spent in meetings and additional budgets have been identified for more inpatient mental health staff.”

Andy Gilbert, founder of Go MAD Thinking and the ThinkOn® methodology added:

“Our work with TEWV is a great example of changing culture one conversation at a time. The Trust have used our methodology to empower individuals to make a difference for themselves and their patients. We’re delighted this has been recognised on a national scale and are excited to continue our work with the Trust to ensure TEWV remains a great place to work or receive care and treatment.”


To find out more about our approach get in touch to talk to one of the team or attend one of our Productivity and Change Excellence workshops.

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